You may return most new, unopened items within 14 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to many addresses worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 100 grams.
EU Orders Following Brexit
Since the end of the Brexit transaction on 1st January 2021, EU customers may find their orders shipped from the UK are subject to local import taxes and fees.
Unfortunately this is outside of our control so please ensure you know what additional fees you may be charged by your local tax authority before placing your order.
Also, please note that some EU countries are experiencing extended delivery delays of orders originating from the UK so your order may take longer than normal to arrive.